According to Business Dictionary, customer service is defined as “All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a product and builds enduring relationships”.
We’ve all experienced bad customer service. Unfortunately, it is all too common and something we have grown accustomed to in our daily lives. Whether it’s the flippant kid behind the register at the gas station or the snooty call center customer service representative for the local utility company. It can be absolutely maddening.
What is it about customer service that makes it so difficult to do well? Nothing. Absolutely nothing!! For the most part, people are simple creatures. When we engage with another person that is supposed to help us, at the core all we really want is a smile and their undivided attention for as long as we are interacting with them. We want to know for that briefest of moments that this person has my back.
It doesn’t cost anything. Its an attitude. It means understanding that the person on the other end of this phone, email, text, or service counter has a problem and I’m going to help them solve it. It’s a call to action.
At Real Property Management Three Bridges, this is what we mean by “answer the phone”. Yes, physically picking up the phone is the start, but building a relationship that thrives from the first hello to the end of the interaction, whether that’s minutes, hours, or a lifetime, is what we call answering the phone.
We started this company in part because not only have we been at the receiving end of bad customer service, we knew we could and would provide a better experience to our customers, colleagues, vendors, owners, tenants, and associates. RPM Three Bridges is committed to answering the phone.
Give us a call. We have your back.
We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the Nation. See Equal Housing Opportunity Statement for more information.